How to use the Balance section on ConvertSocial

  • Updated

The Balance section contains your balance info.

The Ready for withdrawal section

This section shows your earnings for confirmed orders made through your referral links. Learn more about order confirmations

You can withdraw your earnings once the amount in the Ready for withdrawal section reaches the minimum withdrawable amount (€20).

To do that, click Withdraw (see guide).

How to use the Balance section on ConvertSocial 1

When you’re just starting out on ConvertSocial, the Ready for withdrawal section will be empty. A step-by-step guide for making money on ConvertSocial

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The On hold section

This section displays the amount of expected earnings for orders made through your referral links. Those orders are being verified by the brands for which you generated the orders.

After the user follows your referral link and places an order, the brand needs to verify that the order was actually made and the customer didn’t cancel it. This verification process may take from 1 to 3 months. Learn more about order verification

  • If the brand confirms an order, your earnings for it will be moved to the Ready for withdrawal section.
  • If the brand declines an order, you won’t receive a reward for it. In this case, your earnings for that order will disappear from the On hold section. Why the amount in the On hold section may decrease

How to use the Balance section on ConvertSocial 2

When you’re just starting out on ConvertSocial, the On hold section will be empty. A step-by-step guide for making money on ConvertSocial

 

The Payment requests tab

This is where you can track the status of your payment requests and view previous ones.

To create a payment request, click Withdraw in the Ready for withdrawal section. You can also do that in the Withdrawals section. Our guide to withdrawing funds

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The Date updated column shows when a request was last updated (e.g., when its status changed).

A request can have one of the following statuses:

  • Pending. The request was successfully created and is being processed.
  • Paid out. The request was successfully processed, and funds were transferred using the selected withdrawal method.
  • Declined. The request was declined due to the reason specified in the Comment column.

The chart also contains information about the request amount, including the:

  • Original amount, i.e., the amount you requested to withdraw.
  • Total amount, i.e., the amount to be transferred using the selected withdrawal method. The total amount is:
    • Converted from EUR into the selected currency (if available)
    • With the payment system fee (if any) deducted. Learn more about fees

The Withdrawal method column indicates the selected withdrawal method: wire transfer, PayPal, WebMoney, or bank card.

Payments to bank cards are only available for cards issued in Russia and Ukraine.

The Comment column indicates the following:

  • If a payment request is being processed, this column shows the expected date when the requested amount will be transferred via the selected withdrawal method. If you’re withdrawing funds via a wire transfer, this column will be empty. More about bank transfer withdrawals
  • If a payment request was declined, this column shows the reason for the decline.
  • If a payment request was successfully completed, this column will show the same information that was displayed when the request was being processed.

To get an invoice or payment statement, contact support and specify the ID of the payment that you need information on.

By default, the section shows requests for a month, but you can filter by date to quickly find the payment request you’re looking for.

The Balance history tab

This is where you can track funds as they’re transferred to/from your balance.

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The chart shows two types of transactions:

  • Credit. Crediting funds to your balance
    (e.g., crediting a reward for an order, a refund after an uncompleted payment request, or a refund after an erroneous debit).

  • Debit. Debiting funds from your account
    (e.g., withdrawing funds from ConvertSocial via a payment request or debiting a reward amount if the brand declined a reward for a target action). Learn more about reasons for declining orders

The Reason column will indicate why the funds were debited or credited.

  • Payment for order ID*** means that a brand confirmed the action with ID*** and the related reward was credited to the balance.

    If a brand later declines the confirmed action, one more transaction with the Payment for action ID*** reason will appear in the balance history. However, this time, it’ll have the Debit type. Learn more about reasons for declining orders

  • Debit for order ID*** means that the brand declined the order that had been earlier confirmed and the reward for it was deduced from your balance in favor of the brand. More on order declination reasons
  • Payment request ID*** means you created a payment request, and the requested amount was debited from your balance.

    If the request was declined by the payment system, this amount will be returned to your balance, and another operation with the reason Payment request indicated will appear in your balance history. However, it’ll be a credit this time.

To get an invoice or payment statement, contact support.

By default, the section shows the monthly balance history, but you can filter by date to quickly find the transaction you’re looking for.

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