Orders may be lost for the following reasons:
- the customer has browser extensions (e.g., ad blockers) that prevent order tracking
- antivirus software affecting order tracking is installed on the customer's device
- technical issues on the brand's side
In this case, order info may be lost and will not appear in your ConvertSocial reports. Learn more about order tracking
What do I do if an order was placed but it's not included in reports?
Unfortunately, you can't do anything. If your order isn't shown in ConvertSocial reports, you won't get paid for it.
If you notice that orders are frequently lost when cooperating with a certain brand, contact support.