Why do I have a negative balance?

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By "negative balance," we mean a negative amount for a currency with the status Confirmed.

Why do I have a negative balance? 1


Publishers working with the program AliExpress WW might encounter this problem.

If a publisher violated the rules of the AliExpress WW program, AliExpress can deduct an amount equivalent to the loss caused by the violation from the publisher's balance.

In order to be sure that there's not another reason for the negative balance, go to the section Balance history (MenuPaymentsBalance history). Read more about this section

Why do I have a negative balance? 2


In the filters, choose the currency in which you have a negative balance and the operation type Withdrawal. Apply the filters.

Why do I have a negative balance? 3


In the list, you'll see a withdrawal with the comment "AliExpress WW affiliate program. Antispam deduction"

Why do I have a negative balance? 4


If there are no withdrawals with that comment but your balance is negative, create a tech-support ticket.

If the balance in at least one of your currencies is negative, you will not be able to delete the account.

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